Rockbet Casino Terms of Use

This page sets out the terms and conditions that apply when you use Rockbet. It explains our relationship with you as a player, the basic rules for account use, and the steps we may take to manage accounts, payments and promotions. Please read these terms carefully before registering or placing any wagers; by creating an account and using the site you agree to comply with these rules.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only you should log in with your username and password, and you must notify us immediately if you suspect unauthorised access. We may require identity and address verification before processing withdrawals or when required for security and anti‑money‑laundering checks. We reserve the right to restrict access, freeze funds or suspend accounts where verification is incomplete or information appears inconsistent.

Eligibility requirements

To open and use an account you must meet the legal age and residency rules that apply in your province or territory in Canada. Only one account is permitted per person, household and device unless we explicitly approve otherwise. Individuals who are excluded from gambling in their jurisdiction or who are otherwise prohibited by law from using online gaming sites must not register or place wagers.

Acceptable platform use

Use of the site is limited to lawful, personal and non-commercial activity. You must not attempt to manipulate games, exploit promotions, collude with other players, or engage in fraudulent behaviour. Automated bots, multiple concurrent accounts, use of VPNs to bypass regional restrictions, or any activity intended to bypass our security and fairness measures are strictly prohibited. Breach of these rules may result in withholding of winnings, account closure and forfeiture of bonus funds.

General bonus and promotion rules

Promotions are subject to specific terms and conditions that apply in addition to these general rules. We will state any wagering requirements, eligible games, minimum deposit thresholds and time-limits with each offer. Only one promotion may be active per account where specified, and maximum bet limits apply while a bonus is active. We may refuse or reclaim bonuses where we reasonably suspect abuse or rule circumvention.

Deposits and withdrawals

Payment methods and available currencies are shown in the cashier. We process deposits immediately where possible; withdrawals are subject to verification and may be subject to processing times and limits. We may require proof of identity, payment method ownership and source of funds before approving a withdrawal. Large wins may be paid in instalments at our discretion. Any fees charged by third-party payment providers are payable by the player.

Dispute resolution

If you have a dispute with us please contact support so we can investigate. We aim to resolve account, payment and play-related queries through our internal complaints process. If a resolution cannot be reached, you may pursue independent dispute avenues available in your jurisdiction; we will cooperate with reasonable requests for information in any formal review or investigation.

Updates to terms and conditions

We may update these terms from time to time to reflect operational, legal or regulatory changes. We will notify registered players of material changes via the account message centre or email. Continued use of your account after a change will constitute acceptance of the revised terms. If you do not accept a change you should stop using your account and request account closure.