Player Privacy Policy

This Privacy Policy explains how Rockbet collects, uses, discloses and protects personal information when you create an account, place wagers, make deposits or otherwise use our online casino services in Canada. We take your privacy seriously and describe below the types of information we gather, how we process it, the safeguards we use, and the choices available to you.

Types of Data We Collect

We collect information necessary to operate your account and provide our services. This includes personal data you provide directly, technical data generated when you use the site, and transactional data related to deposits, withdrawals and wagers.

Personal Data

Personal data may include your name, date of birth, address, email, phone number, government-issued ID used for verification, payment information and other identity documents. We collect this to open and manage your account, complete KYC checks and meet our compliance obligations.

Technical Data

Technical data covers IP address, browser and device information, operating system, language settings, login timestamps and other usage details. This information helps us secure accounts, improve site performance and detect suspicious activity.

Transactional Data

Transactional data includes details of deposits, withdrawals, wagers, wins, losses and bonus activity. We use this to administer your account, process payments, handle disputes and maintain accurate records.

How We Use Your Information

We use personal, technical and transactional information to provide and maintain your account, verify identity, process payments, prevent fraud, and comply with legal and regulatory requirements. We may also use aggregated or anonymized data for analytics, product improvements and reporting.

Data Protection Practices

We protect information with administrative, technical and physical safeguards. This includes encrypted connections for data in transit, access controls, secure storage systems, and regular reviews of our security measures. Access to personal information is limited to employees and service providers who need it to perform their duties.

Cookies and Tracking Technologies

We use cookies, web beacons and similar technologies to remember preferences, keep you logged in, analyse site traffic and personalise content. Third-party analytics and advertising partners may also set cookies when you visit our site. You can manage or disable cookies through your browser settings, but this may affect functionality.

Information Sharing and Third Parties

We may share information with service providers that support our operations - for example, payment processors, identity verification and fraud prevention vendors, hosting providers and customer support partners. We may disclose information to comply with legal obligations or to protect rights and safety. Some third parties may be located outside Canada; where data is transferred internationally we use contracts and safeguards to protect your information.

User Rights

You have the right to request access to personal information we hold about you, to request correction of errors, and to ask for deletion where permitted by law. You may also object to or restrict certain processing and withdraw consent where processing is based on consent.

Access, Correction and Deletion

To make a request to access, correct or delete your data, contact us at [email protected]. We will verify your identity before responding and will tell you if we cannot comply for legal or operational reasons. Certain records may be retained as required by law or for legitimate business purposes.

Privacy Policy Updates

We may update this policy from time to time. When changes are material we will notify you via the site or by email. Continued use of our services after a change indicates acceptance of the updated terms.